FAQ/Shipping

Can I change or cancel my order?

If you wish to change or cancel your order, you may do so up 12 hours after placing your order. 

When will I receive my item(s)?

All items should be received within 4-7 business days (USA) from the date of shipment. If your order takes more than 15 business days to arrive (from the date of shipment) please contact us. For international customers, your order will take 10-30 business days, depending on your location. If your order takes more than 30 business days to arrive, please contact us. 

For USA customers ordering items other than our reusable straws shipping will take 7-14 business days from the date of shipment. 

Do you deliver products Internationally?

Yes we deliver worldwide. Please proceed through our checkout to see the shipping costs to your location.

When will my item ship?

All items are subject to a handling period before they are dispatched. Orders leave our facility within 3-5 business days of payment. We will notify you by email when your items have been shipped out from our facility. 

How secure is my personal information?

Save the Turtles adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.